Standard-size orders are generally prepared and dispatched within 5–10 working days.

Made-to-measure and customized orders generally require approximately 1–2 weeks for production and dispatch, depending on the design and requirements.

Once your order has been dispatched, you will receive tracking information when available.

We offer free shipping across the USA.

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, courier service, holidays, and circumstances beyond our control.

Please note that production or preparation time is separate from the delivery transit time.

Available sizes vary depending on the product and design.

Please review the size options and size guide provided on each individual product page before placing your order.

If you are between sizes or need additional assistance, you can contact our team at info@cieloleather.com before ordering.

Yes. Selected Cielo Leather products offer made-to-measure sizing for customers looking for a more personalized fit.

For eligible products, select the made-to-measure option and provide the requested measurements according to the measurement instructions.

Please provide measurements carefully, as made-to-measure items are produced specifically according to the information you submit.

Selected products may be customized depending on the design and construction of the item.

Customization may include options such as:

• 
  sizing
  
• 
  leather selection
  
• 
  color
  
• 
  lining
  
• 
  hardware
  
• 
  fit
  
• 
  selected design details
  

All customization requests are reviewed by our team before production to confirm what can be achieved.

Once your order has been dispatched and tracking becomes available, you will receive tracking information so you can follow the progress of your shipment.

Please allow some time after dispatch for the courier tracking system to update.

If you have any difficulty tracking your order, contact us at info@cieloleather.com and include your order number.

Leather is a natural material and should be cared for properly to help preserve its appearance and condition.

We recommend:

• 
  keeping your leather item away from excessive moisture and direct heat
  
• 
  storing it in a cool, dry place
  
• 
  avoiding harsh cleaning chemicals
  
• 
  using leather-care products suitable for the specific leather type
  
• 
  allowing wet leather to dry naturally
  

Always refer to the care information provided for the individual product where available.

Our standard website offer includes free shipping across the USA.

For international shipping availability, custom orders, or bulk orders outside the USA, please contact us at info@cieloleather.com before placing your order so our team can confirm the available shipping options and any applicable charges.

For assistance with:

• 
  product information
  
• 
  sizing
  
• 
  made-to-measure orders
  
• 
  customization
  
• 
  shipping
  
• 
  returns
  
• 
  existing orders
  

please email us at:

info@cieloleather.com

If your question relates to an existing order, please include your order number so our team can assist you more efficiently.