SHIPPING & DELIVERY POLICY
Last updated: August 29, 2026
OVERVIEW
At Cielo Leather, we aim to make the ordering and delivery process as clear and convenient as possible.
This Shipping & Delivery Policy explains how orders placed through www.cieloleather.com are processed, prepared, dispatched, tracked, and delivered.
Please review this policy before placing an order.
SECTION 1 — ONLINE ORDERS & DELIVERY
Cielo Leather operates as an online retailer.
We do not operate a customer-facing physical retail store, showroom, or pickup location.
All orders are placed online and delivered to the shipping address provided by the customer.
At this time, we do not offer in-store collection or customer pickup.
SECTION 2 — FREE SHIPPING ACROSS THE USA
Cielo Leather offers free shipping across the USA on eligible orders placed through our website.
Where free shipping applies, no standard shipping charge will be added to the customer's order.
Any available shipping information will also be displayed during checkout.
SECTION 3 — SHIPPING & DELIVERY TIMES
The total time required to receive an order includes both:
1. Processing or production time
The time required for Cielo Leather to prepare and dispatch your order.
2. Delivery transit time
The time required for the shipping carrier to deliver the parcel after dispatch.
Standard-Size Orders
Standard-size orders are generally prepared and dispatched within 5–10 working days after the order has been successfully placed and payment has been confirmed.
Made-to-Measure & Custom Orders
Made-to-measure and customized products generally require approximately 1–2 weeks for production and dispatch.
These products are individually prepared according to the customer's measurements, specifications, and requested details.
More complex customization requests may require additional time.
Delivery After Dispatch
Once an order has been shipped, delivery within the USA generally takes approximately 3–7 business days, depending on the destination and courier service.
Please note that production or processing time and delivery transit time are separate.
Delivery estimates are provided in good faith but are not guaranteed.
SECTION 4 — CUSTOM ORDER PRODUCTION
Made-to-measure and custom products require additional production time because they are individually prepared according to the customer's specifications.
Customers are responsible for providing complete and accurate:
- Measurements
- Size information
- Design instructions
- Color preferences
- Customization details
- Reference images where applicable
If additional information or confirmation is required from the customer, production may be delayed until the necessary information has been received.
The estimated 1–2 week production timeframe should therefore be understood as a normal estimate rather than a guaranteed completion date.
SECTION 5 — ORDER CONFIRMATION
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please make sure that your email address is entered correctly.
If you do not receive an order confirmation, please check your spam or junk folder.
If you still cannot locate the confirmation, contact us at:
SECTION 6 — SHIPPING CONFIRMATION & TRACKING
Once your order has been dispatched and tracking information becomes available, tracking details may be sent to the email address associated with your order.
You can use the tracking information provided to follow the progress of your shipment.
Please allow some time after receiving your tracking number for the carrier's system to display updated tracking information.
If your tracking information has not updated for an extended period, contact us at:
SECTION 7 — DELIVERY ESTIMATES
Any estimated production, dispatch, or delivery dates displayed on our website, product pages, checkout, order confirmation, or tracking system are provided in good faith.
Estimated delivery dates are estimates and not guaranteed delivery dates.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
- Courier delays
- Weather conditions
- Transportation disruptions
- Peak shopping periods
- Customs or security procedures where applicable
- Incorrect or incomplete shipping information
- Public emergencies
- Other unforeseen circumstances
We will make reasonable efforts to assist customers when a significant delivery issue occurs.
SECTION 8 — SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check:
- Recipient name
- House or apartment number
- Street address
- City
- State
- ZIP code
- Email address
- Any other required delivery information
before completing checkout.
If you notice an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to update the address if the order has not yet been dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
Cielo Leather cannot guarantee successful delivery where incorrect or incomplete shipping information has been provided by the customer.
SECTION 9 — DELIVERY ATTEMPTS
Shipping carriers may follow their own delivery procedures.
Depending on the carrier and delivery location, this may include:
- Delivering directly to the recipient
- Leaving the parcel at an appropriate location
- Delivering to a reception desk or authorized person
- Making another delivery attempt
- Requesting a signature
- Providing instructions for redelivery or collection
Customers should regularly check the tracking information provided for their order.
SECTION 10 — DELAYED ORDERS
Although we aim to dispatch and deliver orders as efficiently as possible, occasional delays can occur.
If your order appears to be delayed, first check the latest tracking information provided by the carrier.
If there has been no meaningful tracking update for an extended period, contact us at:
Please include your order number so our team can review the available information.
Carrier delays that occur after dispatch may be outside Cielo Leather's direct control, but we will make reasonable efforts to assist.
SECTION 11 — TRACKING SHOWS DELIVERED BUT PACKAGE IS MISSING
If tracking indicates that your order has been delivered but you cannot locate the package, please first:
- Check around the delivery location
- Ask household members
- Check with neighbors
- Check with reception or building management
- Review any delivery notes from the carrier
- Contact the shipping carrier where appropriate
If you are still unable to locate the package, contact us at:
Please provide your order number and tracking information so we can assist with reviewing the situation.
SECTION 12 — LOST SHIPMENTS
If you believe your shipment has been lost in transit, please contact us as soon as possible.
We may review:
- Tracking history
- Carrier information
- Delivery status
- Shipping records
- Other relevant order information
Where appropriate, we may contact the shipping provider or ask you to cooperate with the carrier's investigation process.
Each case will be assessed based on the available information.
SECTION 13 — DAMAGED SHIPMENTS
If your package arrives with significant shipping damage, please contact us as soon as possible.
We may ask you to provide photographs showing:
- The external packaging
- Shipping label
- Damaged area of the package
- Product condition
- Any other relevant damage
Please do not discard the original packaging until the issue has been reviewed.
We will assess the situation and provide appropriate assistance based on the circumstances.
SECTION 14 — MADE-TO-MEASURE & CUSTOM ORDER DELIVERY
Made-to-measure and customized products generally require approximately 1–2 weeks for production and dispatch.
This timeframe may vary depending on:
- Complexity of the requested design
- Customization level
- Measurement confirmation
- Material availability
- Additional customer requests
- Order volume
If we need to contact you for clarification regarding measurements, sizing, design, color, material, or other customization details, production may be delayed until we receive the necessary response.
SECTION 15 — CHANGING YOUR SHIPPING ADDRESS
If you need to change your delivery address after placing an order, contact us immediately.
We will make reasonable efforts to update the address before dispatch.
However, once the order has been shipped, address changes may not be possible.
Customers are responsible for checking that their shipping information is correct before completing checkout.
SECTION 16 — CHANGES OR CANCELLATIONS BEFORE SHIPPING
If you need to request a change or cancellation, please contact us as soon as possible.
Changes and cancellations are not guaranteed and depend on the current stage of processing or production.
For made-to-measure or customized products, changes or cancellations may no longer be possible once production has begun.
Additional cancellation, return, exchange, and refund conditions are explained in our Returns & Refunds Policy.
SECTION 17 — RETURNS ARE SEPARATE FROM SHIPPING
This Shipping & Delivery Policy applies primarily to:
- Order processing
- Production
- Dispatch
- Tracking
- Transportation
- Delivery
Questions regarding:
- Returning an item
- Exchanging a size
- Requesting a refund
- Returning a damaged product
- Alterations to a custom or made-to-measure product
are governed by our Returns & Refunds Policy.
SECTION 18 — DELIVERY RESTRICTIONS
Delivery availability may depend on the shipping destination and the options available during checkout.
If we are unable to fulfill or deliver an order to the address provided, we may contact the customer for additional information.
Where necessary, we may cancel the affected order and issue any applicable refund through the original payment method.
SECTION 19 — UNFORESEEN CIRCUMSTANCES
Cielo Leather will not be responsible for delays caused by circumstances outside our reasonable control.
These may include:
- Severe weather
- Natural disasters
- Transportation interruptions
- Carrier disruptions
- Strikes
- Public emergencies
- Government restrictions
- Security procedures
- Customs delays where applicable
- Other unforeseen circumstances
Where such an event affects an order, we will make reasonable efforts to provide available information and assistance.
SECTION 20 — CHANGES TO THIS POLICY
We may update this Shipping & Delivery Policy from time to time to reflect changes to:
- Shipping services
- Production times
- Delivery methods
- Business practices
- Courier arrangements
- Website functionality
- Applicable requirements
The latest version will be published on this page together with the updated date.
SECTION 21 — CONTACT US
If you have questions regarding your order, shipping, tracking, or delivery, please contact us:
Email: info@cieloleather.com
Website: www.cieloleather.com
When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.