PRIVACY POLICY
Last updated: August 29, 2026
OVERVIEW
This Privacy Policy explains how Cielo Leather (“Cielo Leather,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit www.cieloleather.com, make a purchase, contact us, create an account, subscribe to communications, submit a custom or made-to-measure request, or otherwise interact with our website and services.
For purposes of this Privacy Policy, “you” and “your” refer to customers, website visitors, account holders, and other individuals who interact with Cielo Leather.
Please read this Privacy Policy carefully. By using our website and services, you acknowledge the practices described in this Privacy Policy.
SECTION 1 — CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our:
- Business practices
- Website functionality
- Products and services
- Technology
- Legal obligations
- Regulatory requirements
When we update this Privacy Policy, we will publish the revised version on this page and update the “Last updated” date.
Where required by applicable law, we may provide additional notice regarding material changes.
SECTION 2 — PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Cielo Leather.
Personal information generally means information that identifies you, relates to you, or can reasonably be associated with you.
We may collect the following categories of information.
Information You Provide Directly to Us
When you place an order, contact us, create an account, submit measurements, request customization, or otherwise interact with us, you may provide information including:
- Name
- Email address
- Telephone number where required for order or delivery purposes
- Billing address
- Shipping address
- Order information
- Product selections
- Size information
- Body measurements
- Customization requirements
- Reference photographs or designs voluntarily submitted for custom orders
- Customer-support messages
- Returns or exchange information
- Reviews, feedback, or other content you choose to submit
- Account information where customer accounts are available
You may choose not to provide certain information, but doing so may prevent us from providing particular services or completing your order.
SECTION 3 — ORDER & PAYMENT INFORMATION
When you make a purchase, we collect information necessary to process and fulfill your order, such as:
- Customer name
- Billing information
- Shipping information
- Email address
- Order details
- Payment confirmation
- Transaction information
Payments are processed through secure third-party payment providers.
Cielo Leather does not need to directly receive or store your complete credit or debit card number when payment is processed by an authorized payment provider.
Payment providers may independently collect and process information required to authorize and complete your transaction.
SECTION 4 — CUSTOM & MADE-TO-MEASURE INFORMATION
Because Cielo Leather offers custom and made-to-measure products, customers may voluntarily provide additional information including:
- Body measurements
- Sizing information
- Fit preferences
- Product specifications
- Design instructions
- Color preferences
- Reference images
- Customization requests
We use this information primarily to review, produce, communicate about, and fulfill your custom or made-to-measure order.
Please avoid including unnecessary personal or sensitive information in reference images, measurements, or communications you send to us.
SECTION 5 — INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may be collected automatically through cookies, pixels, log files, analytics technologies, and similar tools.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location based on IP address
- Pages viewed
- Products viewed
- Referring website or source
- Time spent on pages
- Website interactions
- Shopping-cart activity
- Device identifiers
- Network information
- Advertising or analytics identifiers
This information helps us understand how visitors use our website and allows us to improve its performance, security, usability, marketing, and customer experience.
SECTION 6 — COOKIES & SIMILAR TECHNOLOGIES
Like most e-commerce websites, Cielo Leather may use cookies, pixels, tags, analytics tools, and similar technologies.
Cookies are small files or pieces of information stored on or associated with your device.
We may use these technologies for purposes including:
Essential Website Functions
To:
- Operate our website
- Maintain shopping-cart functionality
- Remember selections
- Process checkout
- Maintain website security
- Provide customer-account functions where applicable
Analytics
To understand:
- Website traffic
- Visitor behavior
- Popular products and pages
- Website performance
- How visitors find our website
Advertising & Marketing
Where permitted, cookies or similar technologies may help us:
- Measure advertising performance
- Understand whether advertisements result in purchases
- Show more relevant advertising
- Build or measure advertising audiences
- Improve our marketing campaigns
Where required by applicable law, non-essential cookies and similar technologies will be subject to appropriate consent or privacy choices.
You can also control cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.
SECTION 7 — HOW WE USE PERSONAL INFORMATION
We may use personal information for legitimate business and commercial purposes including the following.
Processing & Fulfilling Orders
We use information to:
- Process purchases
- Confirm orders
- Process payments
- Prepare products
- Fulfill custom or made-to-measure orders
- Arrange delivery
- Provide tracking information
- Manage returns, exchanges, refunds, or alterations
Providing Customer Support
We may use your information to:
- Respond to inquiries
- Provide sizing assistance
- Discuss custom orders
- Resolve delivery problems
- Respond to complaints
- Assist with returns and exchanges
Communicating About Your Order
We may send transactional communications relating to:
- Order confirmation
- Payment
- Production
- Customization questions
- Shipping
- Tracking
- Returns
- Refunds
- Other service-related matters
These communications are different from promotional marketing messages.
Improving Our Website & Services
We may analyze website and customer information to:
- Improve website functionality
- Improve product offerings
- Improve customer experience
- Diagnose technical problems
- Understand shopping behavior
- Improve our services
Security & Fraud Prevention
We may process information to:
- Detect suspicious transactions
- Prevent fraud
- Protect customer accounts
- Protect our website
- Investigate security incidents
- Enforce our Terms of Service
- Protect our legal rights
Legal & Regulatory Purposes
We may process or retain information where reasonably necessary to:
- Comply with applicable law
- Maintain required business records
- Respond to lawful requests
- Resolve disputes
- Protect our legal interests
SECTION 8 — MARKETING COMMUNICATIONS
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your contact information to send information regarding:
- New arrivals
- New collections
- Product launches
- Cielo Leather updates
- Relevant promotions
- Other marketing communications
You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in those communications.
Even if you unsubscribe from marketing, we may continue sending necessary non-promotional communications relating to your orders, account, customer-service requests, or transactions.
SECTION 9 — ADVERTISING & ANALYTICS
We may use analytics and advertising technologies to understand website activity and evaluate the performance of our advertising.
These technologies may collect information about interactions with Cielo Leather and, depending on your settings and applicable law, may help us show relevant advertisements on other websites or platforms.
We do not sell personal information for money.
However, certain privacy laws may define the use of advertising cookies or disclosure of online identifiers to advertising partners as “sharing,” “targeted advertising,” or similar activity even where no money changes hands.
Where applicable, customers may have the right to opt out of these activities.
SECTION 10 — HOW WE SHARE PERSONAL INFORMATION
We may share personal information only where reasonably necessary to operate our business, provide services, comply with legal obligations, or protect legitimate interests.
Recipients may include:
Payment Providers
To securely process and authorize payments.
Shipping & Delivery Providers
To arrange and complete delivery of customer orders.
This may require sharing information such as:
- Customer name
- Delivery address
- Contact information
- Shipment information
Website & Technology Providers
We may use service providers that support:
- Website hosting
- E-commerce functionality
- Cloud services
- Security
- Customer support
- Analytics
- Website performance
Marketing & Analytics Providers
Where permitted by applicable law and your privacy choices, we may work with providers that help us:
- Measure website traffic
- Analyze advertising
- Measure conversions
- Understand campaign performance
- Deliver relevant advertising
Professional & Legal Service Providers
Information may be disclosed where reasonably required to accountants, advisers, insurers, legal professionals, or similar service providers.
Legal Requirements
We may disclose information where reasonably necessary to:
- Comply with law
- Respond to lawful government requests
- Respond to court orders
- Prevent or investigate fraud
- Protect our rights or property
- Protect customers or others
SECTION 11 — BUSINESS TRANSFERS
If Cielo Leather or part of its business undergoes a merger, acquisition, restructuring, financing, sale, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.
Any recipient of such information would remain subject to applicable privacy requirements.
SECTION 12 — USER-GENERATED CONTENT
Our website may allow customers to submit:
- Product reviews
- Ratings
- Photographs
- Testimonials
- Comments
- Other content
If you intentionally submit information to a public area of our website, that content may become publicly visible.
Please do not include personal information in public reviews or content that you do not want others to see.
We cannot control how other individuals may use information that you intentionally make publicly available.
SECTION 13 — THIRD-PARTY WEBSITES & LINKS
Our website may contain links to websites, applications, social-media platforms, or services operated by third parties.
Once you leave Cielo Leather and visit a third-party service, that provider's privacy policy and terms generally apply.
Cielo Leather is not responsible for the privacy, security, accuracy, or practices of independently operated third-party websites.
We recommend reviewing their privacy policies before providing personal information.
SECTION 14 — CHILDREN'S PRIVACY
Cielo Leather's products and services are not directed toward children.
We do not knowingly collect personal information from children where doing so would violate applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us without appropriate authorization, please contact:
We will review the request and take appropriate action where required.
SECTION 15 — SECURITY
We take reasonable administrative, organizational, and technical measures designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet transmission, digital storage system, or security method can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive information through unsecured communication channels.
If you maintain an account with us, you are responsible for protecting your account credentials.
SECTION 16 — DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required or permitted by law.
Retention periods may depend on factors including:
- Whether you have an active account
- Order fulfillment requirements
- Customer-support needs
- Custom-order records
- Financial or accounting requirements
- Fraud prevention
- Legal obligations
- Dispute resolution
- Enforcement of agreements
When information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements.
SECTION 17 — INTERNATIONAL DATA TRANSFERS
Because Cielo Leather operates online and may use service providers located in different countries, personal information may be processed, stored, or transferred outside the country in which you live.
Privacy and data-protection laws can differ between countries.
Where applicable law requires safeguards for international transfers, appropriate legal or contractual protections may be used.
SECTION 18 — YOUR PRIVACY RIGHTS
Depending on where you live and applicable privacy laws, you may have certain rights relating to your personal information.
These may include:
Right to Access
You may have the right to request information about personal data we hold about you.
Right to Correction
You may request correction of inaccurate or incomplete personal information.
Right to Deletion
In certain circumstances, you may request deletion of your personal information.
Right to Data Portability
Where applicable, you may have the right to receive certain information in a portable format.
Right to Restrict Processing
You may have the right to request that certain processing be restricted.
Right to Object
You may have the right to object to certain uses of your personal information.
Right to Withdraw Consent
Where processing depends on your consent, you may withdraw that consent where permitted.
Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.
Marketing Choices
You may unsubscribe from promotional emails using the unsubscribe link contained in those messages.
Advertising Privacy Choices
Depending on applicable law, you may have rights concerning targeted advertising or the sharing of personal information for advertising purposes.
SECTION 19 — EXERCISING YOUR PRIVACY RIGHTS
To submit a privacy-related request, contact us at:
Please clearly explain the request and provide enough information for us to identify the relevant account, order, or personal information.
For security purposes, we may need to verify your identity before fulfilling certain requests.
We will respond within the period required under applicable law.
We will not unlawfully discriminate against customers for exercising applicable privacy rights.
SECTION 20 — UNITED STATES PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state laws.
Depending on your state of residence and whether the relevant law applies to Cielo Leather, these rights may include:
- Knowing what categories of personal information are collected
- Accessing personal information
- Correcting inaccurate information
- Requesting deletion
- Receiving a portable copy of certain information
- Opting out of certain targeted advertising
- Opting out of certain forms of data sharing
- Appealing certain privacy-request decisions
We do not sell personal information in exchange for money.
As described above, some advertising or analytics activities may be treated as “sharing” or “targeted advertising” under certain U.S. privacy laws.
Where legally required, appropriate privacy choices will be provided.
SECTION 21 — PRIVACY RIGHTS FOR UK & EUROPEAN USERS
Depending on applicable law, individuals in the United Kingdom or European Economic Area may have rights relating to:
- Access to personal data
- Correction
- Erasure
- Restriction of processing
- Objection to processing
- Data portability
- Withdrawal of consent
Certain processing may be based on grounds such as:
- Performance of a contract, including fulfilling your order
- Compliance with legal obligations
- Legitimate business interests
- Consent where legally required
These rights are subject to applicable legal conditions and exceptions.
UK guidance requires privacy information to tell individuals what information is collected, why it is processed, relevant lawful bases where applicable, recipients, retention, and available rights.
SECTION 22 — COMPLAINTS
If you have concerns about how Cielo Leather handles your personal information, please contact us first at:
We will review your concern and respond as appropriate.
Depending on where you live, you may also have the right to complain to the relevant privacy or data-protection authority in your jurisdiction.
SECTION 23 — CONTACT INFORMATION
For questions about this Privacy Policy, our privacy practices, or to exercise an applicable privacy right, please contact:
Email: info@cieloleather.com
Website: www.cieloleather.com