TERMS OF SERVICE

TERMS OF SERVICE

Last updated: August 29, 2026

OVERVIEW

This website is operated by Cielo Leather. Throughout the website, the terms “Cielo Leather,” “we,” “us,” and “our” refer to Cielo Leather.

Cielo Leather provides this website, including the information, products, features, tools, and services available through it, subject to your acceptance of these Terms of Service and any other policies referenced on our website.

By visiting www.cieloleather.com, placing an order, creating an account, submitting a custom or made-to-measure request, or otherwise using our services, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or services.

We may update or replace these Terms from time to time by publishing an updated version on this page. Your continued use of the website after changes have been posted constitutes acceptance of the updated Terms, subject to applicable law.

SECTION 1 — ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your place of residence or that you have permission from a parent or legal guardian where required.

You must not use our website, products, or services for any unlawful or unauthorized purpose.

You must not introduce viruses, malicious code, automated attacks, or anything else intended to interfere with the operation, functionality, or security of the website.

A violation of these Terms may result in suspension or termination of your access to our services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, misuse of our website, pricing errors, availability problems, or violations of these Terms.

You may not reproduce, copy, duplicate, sell, resell, exploit, or commercially use any part of our website or services without our prior written permission.

Headings in these Terms are provided for convenience and do not affect their interpretation.

SECTION 3 — PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, sizing information, photographs, colors, materials, and other information displayed on Cielo Leather are accurate.

However, the appearance of colors may vary depending on your screen, device, lighting conditions, and display settings.

Because genuine leather is a natural material, individual products may show slight variations in:

  • Grain
  • Texture
  • Tone
  • Natural markings
  • Surface characteristics

These natural variations are part of genuine leather and are not necessarily manufacturing defects.

Product descriptions, materials, specifications, features, availability, and prices may be updated from time to time without prior notice.

SECTION 4 — PRICES

Product prices may change from time to time without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is placed, subject to correction of obvious errors.

We reserve the right to correct pricing, product-description, or other information errors.

Where an error materially affects an order that has already been submitted, we may contact you before proceeding or cancel and refund the affected order where appropriate.

SECTION 5 — ORDERS

Submitting an order through our website does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including because of:

  • Product availability
  • Payment authorization problems
  • Suspected fraudulent activity
  • Incorrect pricing
  • Incorrect or incomplete customer information
  • Inaccurate product information
  • Other legitimate business reasons

If we cancel an order after payment has been successfully collected, any applicable refund will be returned through the original payment method.

Customers are responsible for providing complete and accurate:

  • Billing information
  • Shipping information
  • Contact information
  • Measurements where applicable
  • Product selections
  • Customization requirements

Please review your order carefully before completing checkout.

SECTION 6 — CUSTOM & MADE-TO-MEASURE PRODUCTS

Cielo Leather may offer custom, personalized, bespoke, and made-to-measure leather products.

Customers are responsible for providing accurate measurements, specifications, reference images, customization instructions, and any other information required to produce the requested item.

Depending on the product and request, customization may include elements such as:

  • Size and fit
  • Leather type
  • Color
  • Hardware
  • Zippers
  • Pockets
  • Lining
  • Design details

Custom and made-to-measure products are produced according to the customer's individual requirements and may therefore be subject to different cancellation, alteration, exchange, return, and refund conditions from standard-size products.

Once production of a custom or made-to-measure product has begun, changes or cancellations may not always be possible.

Customers should carefully check all measurements and specifications before approving or submitting a custom order.

Additional conditions relating to custom and made-to-measure products are covered by our Returns & Refunds Policy.

SECTION 7 — BILLING & ACCOUNT INFORMATION

You agree to provide current, complete, and accurate information when placing an order.

You are responsible for ensuring that your:

  • Email address
  • Billing details
  • Shipping details
  • Contact information
  • Other checkout information

are accurate.

We may contact you using the information provided with your order if clarification, verification, measurements, customization details, or additional information are required.

Failure to provide requested information may delay the processing or production of your order.

SECTION 8 — PAYMENT

Available payment methods are displayed during checkout and may vary depending on your location and payment-provider availability.

Payments are processed through secure third-party payment providers.

Cielo Leather does not ask customers to send complete credit card numbers or other sensitive payment credentials through email or social media messages.

Your bank, card issuer, or payment provider may apply:

  • Currency conversion charges
  • International transaction fees
  • Processing charges
  • Other fees

that are outside our control.

An order may not proceed until the applicable payment has been successfully authorized or received.

SECTION 9 — SHIPPING & DELIVERY

Cielo Leather operates as an online retailer.

We do not operate a customer-facing physical retail store, showroom, or pickup location. Orders are placed online and delivered to the shipping address provided by the customer.

Cielo Leather offers free shipping across the USA where stated on our website.

Estimated production, dispatch, and delivery times may vary depending on:

  • Product availability
  • Product type
  • Standard or made-to-measure sizing
  • Customization requirements
  • Order volume
  • Delivery destination
  • Courier operations

Delivery estimates are provided in good faith but are not guaranteed.

Shipping or delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Courier delays
  • Weather conditions
  • Customs processing
  • Incorrect or incomplete delivery information
  • Peak shopping periods
  • Transportation disruptions
  • Other unforeseen circumstances

Once tracking information becomes available, it may be sent to the email address associated with the order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping address, please contact us as soon as possible. Address changes may not be possible after an order has been dispatched.

SECTION 10 — RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, alterations, and refunds are governed by our Returns & Refunds Policy.

Different conditions may apply to:

  • Standard-size products
  • Made-to-measure products
  • Customized products
  • Personalized products

because custom and made-to-measure items are produced according to individual customer specifications.

Customers should contact Cielo Leather before returning an item and follow the return instructions provided by our support team.

Returned items sent without following the applicable return procedure may result in delays in processing.

Nothing in these Terms is intended to remove or restrict statutory consumer rights that cannot lawfully be excluded.

SECTION 11 — OPTIONAL & THIRD-PARTY TOOLS

Our website may provide access to tools, payment systems, applications, or services operated by third parties.

We do not necessarily control these third-party services and cannot guarantee their continued availability, accuracy, security, or performance.

Your use of third-party services may also be governed by the terms, conditions, and privacy policies of those third-party providers.

SECTION 12 — THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

The presence of a third-party link does not necessarily mean that Cielo Leather endorses, controls, or is affiliated with that website.

We are not responsible for third-party:

  • Website content
  • Policies
  • Products
  • Services
  • Availability
  • Security practices
  • Transactions

We recommend reviewing the terms and policies of third-party websites before providing personal information or completing a transaction.

SECTION 13 — INTELLECTUAL PROPERTY

Unless otherwise stated, the materials appearing on Cielo Leather, including our:

  • Branding
  • Logos
  • Product photographs
  • Graphics
  • Designs
  • Product descriptions
  • Written material
  • Website layouts
  • Marketing content
  • Other original content

belong to Cielo Leather or are used with appropriate authorization.

You may use our website for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, republish, commercially exploit, copy, scrape, or otherwise use protected content without permission, except where permitted by applicable law.

SECTION 14 — REVIEWS, COMMENTS & SUBMISSIONS

Where our website allows customers to submit reviews, photographs, comments, feedback, suggestions, testimonials, or other content, you are responsible for ensuring that your submission is lawful and does not violate another person's rights.

You must not submit content that is:

  • Fraudulent
  • False or deliberately misleading
  • Defamatory
  • Abusive
  • Threatening
  • Obscene
  • Discriminatory
  • Malicious
  • Unlawful
  • Infringing on intellectual-property rights
  • Infringing on privacy rights

We reserve the right to moderate, reject, or remove submitted content where reasonably necessary.

SECTION 15 — PERSONAL INFORMATION

Our collection, handling, and use of personal information are governed by our Privacy Policy.

The Privacy Policy explains how personal information may be collected, used, stored, processed, and handled when you interact with Cielo Leather.

SECTION 16 — ERRORS & INACCURACIES

Occasionally, information on our website may contain:

  • Typographical errors
  • Inaccuracies
  • Omissions
  • Outdated information
  • Pricing errors
  • Technical mistakes

These may relate to products, descriptions, prices, promotions, availability, shipping information, delivery estimates, sizing, customization options, or other information.

We reserve the right to correct inaccurate information and, where reasonably necessary, modify or cancel affected transactions.

SECTION 17 — PROHIBITED USES

You may not use Cielo Leather, our website, or our content to:

  • Engage in unlawful activities
  • Violate the rights of another person
  • Infringe intellectual-property rights
  • Submit deliberately false or misleading information
  • Distribute viruses or malicious software
  • Attempt unauthorized access to our systems
  • Interfere with website functionality or security
  • Collect personal information unlawfully
  • Impersonate another person or organization
  • Conduct fraudulent transactions
  • Circumvent security measures
  • Misuse our website or services

We may restrict or terminate access where we reasonably believe our website or services are being misused.

SECTION 18 — DISCLAIMER & LIMITATION OF LIABILITY

We aim to provide a reliable, accurate, and secure website but cannot guarantee that the website will always be uninterrupted, error-free, completely secure, or continuously available.

To the maximum extent permitted by applicable law, Cielo Leather will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances including:

  • Misuse of the website
  • Unauthorized access
  • Third-party services
  • Internet or technical failures
  • Courier disruptions
  • Circumstances outside our reasonable control

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to exclude or restrict consumer rights that cannot lawfully be excluded.

SECTION 19 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, or reasonable costs arising directly from:

  • Your unlawful use of our website or services
  • Your material breach of these Terms
  • Your violation of another person's rights

SECTION 20 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions of these Terms will continue to apply.

SECTION 21 — TERMINATION

These Terms remain effective while you use our website and services.

You may stop using our services at any time.

We may suspend or terminate access where reasonably necessary due to:

  • Misuse
  • Fraud
  • Unlawful conduct
  • Security concerns
  • Material violation of these Terms

Any rights or obligations that by their nature should continue after termination will remain in effect.

SECTION 22 — ENTIRE AGREEMENT

These Terms of Service, together with the policies and other terms referenced on our website, constitute the agreement governing your use of Cielo Leather's website and services.

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

SECTION 23 — GOVERNING LAW

These Terms and your use of our website are governed by applicable law.

Nothing in these Terms is intended to deprive customers of mandatory consumer protections or statutory rights available to them under applicable law.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our:

  • Products
  • Services
  • Business practices
  • Website functionality
  • Technology
  • Legal requirements
  • Regulatory requirements

The latest version will be published on this page together with the updated date.

Continued use of the website after revised Terms become effective constitutes acceptance of those Terms where permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Email: info@cieloleather.com
Website: www.cieloleather.com